Terms & Conditions
These Terms & Conditions apply to the use of the CHC Advocates Ltd website and to services provided by CHC Advocates Ltd.
About CHC Advocates Ltd
CHC Advocates Ltd provides independent advice, advocacy and support in relation to NHS Continuing Healthcare, including assessments, reviews, appeals, retrospective claims, complaints and related matters.
Information provided on this website is for general information only and should not be treated as legal, medical or financial advice.
Initial enquiries
An initial enquiry or discussion does not create a formal client relationship.
Where CHC Advocates Ltd agrees to provide paid services, the scope of work and any applicable fee will be confirmed separately before work begins.
Fees
Where a fee is payable, this will be explained and agreed before work is undertaken.
CHC Advocates Ltd aims to provide clear and transparent information about fees and will not recommend unnecessary work where the available evidence does not support it.
Any additional work outside the agreed scope will be discussed before further charges are incurred.
Information provided by clients
Clients are responsible for providing information and documents that are accurate and complete to the best of their knowledge.
CHC Advocates Ltd relies on the information and evidence supplied when reviewing a case and providing advice.
Outcomes
CHC Advocates Ltd will use professional knowledge, experience and reasonable care when providing services.
However, no particular outcome can be guaranteed. Decisions regarding NHS Continuing Healthcare eligibility, funding, appeals, complaints and reviews are made by NHS bodies or other relevant organisations and remain outside the control of CHC Advocates Ltd.
Confidentiality and personal information
Information provided to CHC Advocates Ltd will be treated confidentially and handled in accordance with applicable UK data protection law and our Privacy Policy.
Where a client authorises CHC Advocates Ltd to act on their behalf, relevant information may be shared with NHS organisations, local authorities, care providers or other professionals where necessary to progress the matter.
Website content
We take reasonable care to ensure that information on this website is accurate and helpful. However, NHS Continuing Healthcare guidance, policies and procedures may change.
Website information should therefore not be relied upon as a substitute for advice based on the individual facts and evidence of a particular case.
Third-party websites
This website may contain links to external websites or services. CHC Advocates Ltd is not responsible for the content, availability, security or privacy practices of third-party websites.
Intellectual property
Unless otherwise stated, the content of this website belongs to CHC Advocates Ltd and may not be reproduced, copied or used for commercial purposes without permission.
Limitation of liability
Nothing in these Terms & Conditions excludes or limits liability where it would be unlawful to do so.
CHC Advocates Ltd will not be responsible for losses arising from reliance on general website information where individual professional advice has not been sought.
Changes to these terms
These Terms & Conditions may be updated from time to time. The latest version will be published on this website.
Contact
If you have any questions about these Terms & Conditions, please contact: CHC Advocates Ltd Email: chc.ltd@outlook.com
Last updated: August 2026