Privacy Policy
 

CHC Advocates Ltd is committed to protecting your privacy and handling your personal information responsibly and securely.

This Privacy Policy explains how we collect, use and protect personal information when you contact us, use our website or engage us to provide NHS Continuing Healthcare (CHC) advocacy and support services.

Information we may collect

We may collect information that you provide directly to us, including your name, email address, telephone number and details submitted through our website, email, telephone, WhatsApp or other methods of communication.

Where you ask us to review or assist with a CHC matter, you may also choose to provide information relating to the person receiving care. This can include health and care information, assessment documents, medical or care records and correspondence with NHS bodies, local authorities, care providers or other organisations.

We will only request and use information that is reasonably necessary for the purpose for which it has been provided.

How we use your information

We may use personal information to:

• respond to enquiries and requests for information;
• arrange consultations or appointments;
• review CHC documentation and provide advice;
• provide advocacy and representation where instructed;
• communicate with you about your case or our services;
• administer payments, records and our business; and
• comply with our legal and regulatory obligations.

Where we are authorised to act on someone's behalf, information may be shared with relevant organisations such as NHS Integrated Care Boards, NHS providers, local authorities, care providers or other professionals where this is necessary to provide the service requested.

Health and other sensitive information

CHC cases frequently involve confidential health and care information. We recognise the particularly sensitive nature of this information and take appropriate steps to keep it secure.

We do not sell personal information or provide it to third parties for their own marketing purposes.

How long we keep information

Personal information will only be retained for as long as reasonably necessary for the purpose for which it was collected and to meet any applicable legal, professional or record-keeping requirements.

Your rights

Under UK data protection law, you may have rights in relation to your personal information, including the right to request access to information we hold about you and, in certain circumstances, to ask for information to be corrected, erased or its use restricted.

Contact us

If you have any questions about this Privacy Policy or how your personal information is handled, please contact:

CHC Advocates Ltd
Email: chc.ltd@outlook.com

Last updated: August 2026